Privacy Policy

Privacy Policy Handling of Personal Information

*The governing language of this Privacy Policy (Handling of Personal Information) (the “Privacy Policy”) shall be Japanese.
Any translation of the Privacy Policy shall be provided solely for reference purposes, and shall not in any way alter or amend the Privacy Policy or act in any way as a guide to the interpretation of the Privacy Policy, the intention of MITSUBISHI ESTATE RESIDENCE Co., Ltd. (“we”, “us” “our” and the like as the context suggests) or otherwise.

• The customers may enjoy the services provided via this website without providing their own personal information (the “Personal Information”), except for certain services for which the customers are required to provide the Personal Information to enjoy. We recognize the importance of the Personal Information provided by our customers, and we therefore handle such Personal Information with the greatest care. Further, as we sometimes entrust part of the operation of our website to other companies, we will endeavor to protect the Personal Information in accordance with the [Privacy Policy (Handling of Personal Information) in such cases as well].

• 1. Handling of Personal Information in Cases Where the Customers Are Requested to Provide Their Own Personal Information Via Our Website

  [1] The Cases Where We Request the Provision of Personal Information

  • 1. Requests for real estate brochures, reservations for model home visits, and membership registration for properties
  • 2. Consultation for properties in the Tokyo metropolitan area and major cities
  • 3. The membership registration (including for membership journals or e-mail magazines, or for both), address change and withdrawal from the membership

  [2] Purposes of Use of Personal Information

  • 1. To send the brochures which the customers requested or the brochures of properties meeting the desire of the customers
  • 2. To notify the customers by direct mail, e-mail, or telephone, etc., of the latest information such as schedules of properties for which the customers requested brochures and properties for sale which meet the customers’ desired conditions
  • 3. To reserve visits to model homes/seminars, or accept membership registrations for properties
  • 4. To respond to inquiries and requests for consultations from customers
  • 5. To analyze customer trends, investigate and analyze product developments, and request questionnaires
  • 6. To provide the services related to the membership journal, and the e-mail magazine for members, for which the customers registered
  • 7. To send direct mails on new property information to the customers who registered for the membership organization, and requested such information
  • 8. To request questionnaires to the customers who registered for the membership organization
  • 9. To provide information about, or offer or introduce, products and services of Mitsubishi Estate group companies (Mitsubishi Estate Co., Ltd. and its affiliates listed in its securities report)
  • 10. In addition, to contact customers for any reason when required

  We will stop providing all types of information and services upon direct request from the customer.

  [3] Provision or Disclosure of Personal Data to Third Parties

  We may provide or disclose the Personal Data** of the customers, such as name, address, telephone number, e-mail address, desired conditions and purchase history, in writing, to a third party in the form of electronic data, or by mail, telephone, or e-mail, etc. in the following cases.

  • 1. In the event where we provide to the business owner/seller, sales company, or broker of the property for which a brochure is requested
    
    We will stop providing the Personal Data** of the customers to any of the third parties upon request of the customer.
  • 2. In the event where we have obtained the consent of the customer
  • 3. In case where we are requested by a judicial or administrative authority or institution under applicable laws and regulations, etc.
  • 4. In the event where provision or disclosure is necessary for the purpose of protecting the life, body, or property of an individual and where it is difficult to obtain the consent of the customer
  • 5. In the event where provision or disclosure is specially required for improving public health or promoting the sound growth of children and where it is difficult to obtain the consent of the customer
  • 6. In the event where provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining the consent of the customer may impede the execution of the affairs concerned

  [4] Joint Use of Personal Data

  • 1. In case of a real-estate transaction of any property that involves a joint venture partner (information about such joint venture partner may be found in the website or brochure for the respective property), our company and the relevant joint venture partner, seller, sales company, or broker may jointly use the Personal Data** of the customers provided at the time of request for real estate brochures described in the [1]-1 above, and in case of that involves sales representation, our company and the relevant seller and broker may use the said information within the scope of purposes of [2] above. -Items to be jointly used: name, address, telephone number, email address, and the items of the Personal Information that are necessary for the purpose of use described in [1] – 1 above

    ・ Responsible person for management of the Personal Data** to be jointly used: General Affairs & CSR Department Manager as set forth in [6] below.
    However, as the Personal Data** of the customers is managed by different managers according to each project or property so long as it is on sale or not yet delivered, please contact he sales center, etc. dealing with the property in question for detailed information about the treatment of the said information.

  • 2. The Personal Data** of the customers provided under [1] above may be jointly used by the Mitsubishi Estate group (Mitsubishi Estate Co., Ltd. and its affiliates listed in its securities report) to the extent necessary to achieve the purpose of use described in [2] above.

    ・ Items to be jointly used: name, address, telephone number, email address, and the items of the Personal Information that are necessary for the purpose of use described in [2] above

    ・ Responsible person for management of the Personal Data** to be jointly used: General Affairs & CSR Department Manager as set forth in [6] below.

  [5] Safety Management Measures

  • 1. We take necessary and appropriate measures for the security management of personal information to prevent leakage, loss or damage of personal information as follows:

    ・ Prevent unauthorized personnel from browsing personal information-related data, as well as limitation of entry and exit of employees and equipment being brought into the areas where personal data is handled.

    ・ Prevent theft or loss of devices, electronic media, documents that contain personal data in addition to taking measures of avoiding personal information to expose when carrying the equipment, electronic media and other devices when these items are relocated even within the office.

    ・ Implement access control and limit the scope of personnel in charge and the personal information database to be handled.

    ・ Use systems to protect information systems that contain personal information from unauthorized access or unauthorized software.

  • 2. We ensure the security of personal information when our employees handle the personal information by taking measures such as creating rules, keeping the log of access and regularly inspecting the access status of the personal information for information security as well as implementing necessary and appropriate supervision of the employees such as providing training opportunities on a regular basis. We also have an in-house reporting and communication system in place in the event of leakage or potential leakage of personal information.
  • 3. We supervise our vendors by taking necessary and appropriate measures, such as regular inspection of the handling status, when we outsource them to handle all or part of the personal information to ensure the security of personal information.

  [6] Entrustment of Handling of Personal Information
  We may generally entrust contractors who have executed a non-disclosure agreement with us to handle the Personal Information provided by the customers for the purposes of use of the Personal Information described in [2] above.

• 2. Cookies

  Some pages on our website use cookies, which acquire browsing history to provide services to the customers, analyze users, and place advertisements on websites etc. so that the customers can use our website more conveniently.
  Cookies are text files that identify the customers’ computers on the website and that are a series of numbers transmitted by the Web server and recorded on the customers’ computers, and do not contain any of the Personal Information. In order to provide more customized services, the customers’ browsing histories acquired via cookies may be referenced by connecting with the Personal Information provided by the customers.
  The customers can reject cookies by configuring their browsers if they wish to do so. The customers can use our website even if they reject cookies, but some of the functions may not be available. Cookies may be stored and referred to through a third party pursuant to the commission of advertisement distribution by our company to such third party.

• 3. Use of SSL

  We use SSL (Secure Sockets Layer) technology to encrypt the Personal Data** of the customers provided via the Internet in the process of brochure requests, various inquiries, membership applications etc. on our website, in order to prevent interception.

• 4. Links to Other Websites

  There are links to websites of other companies on our website. Please kindly understand that we assume no liability for the treatment of the Personal Information on such websites which are linked to ours.

• 5. Inquiries, Complaints, and Consultations on the Personal Data** of Customers in Our Possession

  We will respond, without delay, to requests from customers for notification of the purposes of use, disclosure, correction of contents, addition or deletion, termination of use, elimination, disclosure of records and termination of provision to a third party with respect to the Personal Data in Our Possession**. We will also appropriately respond to complaints and consultation requests from the customers with respect to the Personal Data in Our Possession** to a reasonable extent. Please contact us at the following telephone number or address for requests, inquiries or complaints.

Social Media Policy, MITSUBISHI ESTATE RESIDENCE CO.,LTD.

• 1. Basic Policy

  MITSUBISHI ESTATE RESIDENCE CO.,LTD. (hereinafter referred to as "Company") utilizes social media as a communication tool on the Internet. In participating in social media, the Company will comply with not only the "Guidelines for Social Media Use" but also other internal regulations and related laws and regulations, and act with integrity to earn the trust of customers.

• 2. Principles of Conduct

  • ・ We will comply with laws and regulations and internal regulations established by the Company.
  • ・ We will have awareness and responsibility as a representative of the Company when transmitting information.
  • ・ We understand and take into account the following characteristics of social media:

    ・ Social media is accessible to a large number of unspecified users.

    ・ Once sent, the information cannot be completely retracted.

  • ・ We will not disclose any business information of the Company or any non-public information of customers or business partners.
  • ・ We will not transmit any personal information or privacy-related information without the consent of the individual concerned.
  • ・ We will respect the rights of third parties, such as copyrights, trademark rights, patent rights, and portrait rights, without infringing them.

• 3. To all users of social media

  • ・ The information transmitted on social media by the Company's officers and employees who operate the official accounts does not necessarily represent the Company's official announcements or views. Official announcements are posted on the Company’s website and in press materials.
  • ・ Please note that information on social media is current at the time of transmission and is subject to change.
  • ・ Each account may be terminated or suspended at the Company’s discretion, without prior notice to you.
  • ・ Please refrain from engaging in the following actions and making the following postings (including posting URLs of linked sites on which the following actions take place and/or that contain the following expressions). If any of the following actions, etc. are taken, the Company may, at its discretion, delete or block, etc. the relevant account.
    The Company will not be liable for any damage incurred by you as a result of this:
  • 1. Acts of infringing on the rights or interests of the Company, other users, or other third parties;
  • 2. Acts of soliciting, insulting, or harming the honor, credibility, or privacy, etc. of the Company, other users, or other third parties (including acts of disclosing personally identifiable information such as e-mail addresses, telephone numbers, addresses, etc. of the Company, other users, or other third parties), or interfering with business;
  • 3. Acts in violation of the Public Offices Election Law;
  • 4. Acts of soliciting membership in religious or other groups or organizations;
  • 5. Acts of soliciting investment, donations, funding or the purchase of goods or services;
  • 6. Acts of introducing or soliciting the viewing of other websites that the Company deems inappropriate, or using the Services as a file download;
  • 7. Acts of diverting information obtained through the Services for commercial purposes;
  • 8. Acts of transmitting harmful programs or files, etc., such as viruses, which interfere with the normal functioning of computer software or hardware, to the Company, other users, or other third parties by using the Services;
  • 9. Acts of posting information or content that one does not have legitimate authority to post on the Services;
  • 10. Acts of interfering with the provision or use of the Services by the Company, other users, or other third parties;
  • 11. Acts of accessing the Services through other illegal acts such as hacking, or monitoring or duplicating all or part of the Services; or
  • 12. Any other acts that violate the Terms of Use, public order and morals, laws and regulations, or penal laws, or any other acts that the Company deems inappropriate.

  *Please refer to the "Privacy Policy" for information on the protection of personal information.
  *Please see the "Terms of Use" for each account, if any.
  April 2022

Contact for Personal Information of Customers

• Personal Information Inquiry Desk
  *The Personal Information Inquiry Desk with the telephone number below provides support only in Japanese.
  MITSUBISHI ESTATE RESIDENCE Co., Ltd. General Affairs & CSR Department
  Toll Free Number: 0120-898-069 Personal Information Inquiry Desk
  Address: Otemachi Financial City Grand Cube,1-9-2,Otemachi,Chiyoda-ku,Tokyo,100-8189 Japan
  Business Hours: 10:00 a.m. to 5:00 p.m. Closed on Saturdays, Sundays, public holidays, and year-end holidays
  
  Contact
  MITSUBISHI ESTATE RESIDENCE Co., Ltd.
  mjrtph@mec-r.com

  * Please contact the sales center, etc. for detailed information about the treatment of the Personal Information of the customers by each business owner/seller and sales company engaging in the joint venture with our company in the real estate business and sales, who may jointly use such information with us or is provided such information as a third party by us, depending on each project/property.
  ** ”Personal Data in Our Possession” shall mean the information organized to search specific individuals out of the Personal Information of the customers handled by our company (the “Personal Data”), which was generated and organized by us and for which we are authorized to disclose information or correct the contents, excluding any data as prescribed by law.