Privacy Policy

Privacy Policy (Handling of Personal Information)

*The governing language of this Privacy Policy (Handling of Personal Information) (the “Privacy Policy”) shall be Japanese.

Any translation of the Privacy Policy shall be provided solely for reference purposes, and shall not in any way alter or amend the Privacy Policy or act in any way as a guide to the interpretation of the Privacy Policy, the intention of Mitsubishi Estate Residence Co., Ltd. (“we”, “us” “our” and the like as the context suggests) or otherwise.

The customers may enjoy the services provided via this website without providing their own personal information (the “Personal Information”), except for certain services for which the customers are required to provide the Personal Information to enjoy. We recognize the importance of the Personal Information provided by our customers, and we therefore handle such Personal Information with the greatest care. Further, as we sometimes entrust part of the operation of our website to other companies, we will endeavor to protect the Personal Information in accordance with the [Privacy Policy (Handling of Personal Information) in such cases as well].

1. Handling of Personal Information in Cases Where the Customers Are Requested to Provide Their Own Personal Information Via Our Website

[1] The Cases Where We Request the Provision of Personal Information
  1. Requests for real estate brochures, reservations for model home visits, and membership registration for properties
  2. Consultation for properties in the Tokyo metropolitan area and major cities
  3. The membership registration (including for membership journals or e-mail magazines, or for both), address change and withdrawal from the membership
[2] Purposes of Use of Personal Information
  1. To send the brochures which the customers requested or the brochures of properties meeting the desire of the customers
  2. To notify the customers by direct mail, e-mail, or telephone, etc., of the latest information such as schedules of properties for which the customers requested brochures and properties for sale which meet the customers’ desired conditions
  3. To reserve visits to model homes/seminars, or accept membership registrations for properties
  4. To respond to inquiries and requests for consultations from customers
  5. To analyze customer trends, investigate and analyze product developments, and request questionnaires
  6. To provide the services related to the membership journal, and the e-mail magazine for members, for which the customers registered
  7. To send direct mails on new property information to the customers who registered for the membership organization, and requested such information
  8. To request questionnaires to the customers who registered for the membership organization
  9. To provide information about, or offer or introduce, products and services of Mitsubishi Estate group companies (Mitsubishi Estate Co., Ltd. and its affiliates listed in its securities report)
  10. In addition, to contact customers for any reason when required

We will stop providing all types of information and services upon direct request from the customer.

[3] Provision or Disclosure of Personal Data to Third Parties

We may provide or disclose the Personal Data** of the customers, such as name, address, telephone number, e-mail address, desired conditions and purchase history, in writing, to a third party in the form of electronic data, or by mail, telephone, or e-mail, etc. in the following cases.

  1. In the event where we provide to the business owner/seller, sales company, or broker of the property for which a brochure is requested
    We will stop providing the Personal Data** of the customers to any of the third parties upon request of the customer.
  2. In the event where we have obtained the consent of the customer
  3. In case where we are requested by a judicial or administrative authority or institution under applicable laws and regulations, etc.
  4. In the event where provision or disclosure is necessary for the purpose of protecting the life, body, or property of an individual and where it is difficult to obtain the consent of the customer
  5. In the event where provision or disclosure is specially required for improving public health or promoting the sound growth of children and where it is difficult to obtain the consent of the customer
  6. In the event where provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining the consent of the customer may impede the execution of the affairs concerned
[4] Joint Use of Personal Data
  1. In case of a real-estate transaction of any property that involves a joint venture partner (information about such joint venture partner may be found in the website or brochure for the respective property), our company and the relevant joint venture partner, seller, sales company, or broker may jointly use the Personal Data** of the customers provided at the time of request for real estate brochures described in the [1]-1 above, and in case of that involves sales representation, our company and the relevant seller and broker may use the said information within the scope of purposes of [2] above. -Items to be jointly used: name, address, telephone number, email address, and the items of the Personal Information that are necessary for the purpose of use described in [1] – 1 above
    • Responsible person for management of the Personal Data** to be jointly used: General Affairs & CSR Department Manager as set forth in [6] below.
      However, as the Personal Data** of the customers is managed by different managers according to each project or property so long as it is on sale or not yet delivered, please contact he sales center, etc. dealing with the property in question for detailed information about the treatment of the said information.
  2. The Personal Data** of the customers provided under [1] above may be jointly used by the Mitsubishi Estate group (Mitsubishi Estate Co., Ltd. and its affiliates listed in its securities report) to the extent necessary to achieve the purpose of use described in [2] above.
    • Items to be jointly used: name, address, telephone number, email address, and the items of the Personal Information that are necessary for the purpose of use described in [2] above
    • Responsible person for management of the Personal Data** to be jointly used: General Affairs & CSR Department Manager as set forth in [6] below.
[5] Safety Management Measures
  1. We take necessary and appropriate measures for the security management of personal information to prevent leakage, loss or damage of personal information as follows:
    • Prevent unauthorized personnel from browsing personal information-related data, as well as limitation of entry and exit of employees and equipment being brought into the areas where personal data is handled.
    • Prevent theft or loss of devices, electronic media, documents that contain personal data in addition to taking measures of avoiding personal information to expose when carrying the equipment, electronic media and other devices when these items are relocated even within the office.
    • Implement access control and limit the scope of personnel in charge and the personal information database to be handled.
    • Use systems to protect information systems that contain personal information from unauthorized access or unauthorized software.
  2. We ensure the security of personal information when our employees handle the personal information by taking measures such as creating rules, keeping the log of access and regularly inspecting the access status of the personal information for information security as well as implementing necessary and appropriate supervision of the employees such as providing training opportunities on a regular basis. We also have an in-house reporting and communication system in place in the event of leakage or potential leakage of personal information.
  3. We supervise our vendors by taking necessary and appropriate measures, such as regular inspection of the handling status, when we outsource them to handle all or part of the personal information to ensure the security of personal information.
[6] Entrustment of Handling of Personal Information

We may generally entrust contractors who have executed a non-disclosure agreement with us to handle the Personal Information provided by the customers for the purposes of use of the Personal Information described in [2] above.

2. Cookies

Some pages on our website use cookies, which acquire browsing history to provide services to the customers, analyze users, and place advertisements on websites etc. so that the customers can use our website more conveniently.
Cookies are text files that identify the customers’ computers on the website and that are a series of numbers transmitted by the Web server and recorded on the customers’ computers, and do not contain any of the Personal Information. In order to provide more customized services, the customers’ browsing histories acquired via cookies may be referenced by connecting with the Personal Information provided by the customers.
The customers can reject cookies by configuring their browsers if they wish to do so. The customers can use our website even if they reject cookies, but some of the functions may not be available. Cookies may be stored and referred to through a third party pursuant to the commission of advertisement distribution by our company to such third party.

3. Use of SSL

We use SSL (Secure Sockets Layer) technology to encrypt the Personal Data** of the customers provided via the Internet in the process of brochure requests, various inquiries, membership applications etc. on our website, in order to prevent interception.

4. Links to Other Websites

There are links to websites of other companies on our website. Please kindly understand that we assume no liability for the treatment of the Personal Information on such websites which are linked to ours.

5. Inquiries, Complaints, and Consultations on the Personal Data** of Customers in Our Possession

We will respond, without delay, to requests from customers for notification of the purposes of use, disclosure, correction of contents, addition or deletion, termination of use, elimination, disclosure of records and termination of provision to a third party with respect to the Personal Data in Our Possession**. We will also appropriately respond to complaints and consultation requests from the customers with respect to the Personal Data in Our Possession** to a reasonable extent. Please contact us at the following telephone number or address for requests, inquiries or complaints.

6. Contact for Personal Information of Customers

Personal Information Inquiry Desk

*The Personal Information Inquiry Desk with the telephone number below provides support only in Japanese.

Mitsubishi Estate Residence Co., Ltd. General Affairs & CSR Department

Toll Free Number: 0120-898-069 Personal Information Inquiry Desk
Address: Otemachi Financial City Grand Cube,1-9-2,Otemachi,Chiyoda-ku,Tokyo,100-8189 Japan
Business Hours: 10:00 a.m. to 5:00 p.m. Closed on Saturdays, Sundays, public holidays, and year-end holidays


Mitsubishi Estate Residence Co., Ltd.

* Please contact the sales center, etc. for detailed information about the treatment of the Personal Information of the customers by each business owner/seller and sales company engaging in the joint venture with our company in the real estate business and sales, who may jointly use such information with us or is provided such information as a third party by us, depending on each project/property.
** ”Personal Data in Our Possession” shall mean the information organized to search specific individuals out of the Personal Information of the customers handled by our company (the “Personal Data”), which was generated and organized by us and for which we are authorized to disclose information or correct the contents, excluding any data as prescribed by law.






  1. 不動産の資料請求・モデルルーム来場予約・物件会員登録
  2. 首都圏、主要都市の不動産の相談
  3. 会員組織への入会登録(会報誌希望・メルマガ希望・両方希望)、住所変更・他および退会受付
  1. お客さまからご請求いただいた資料およびご希望物件の資料をお送りするため
  2. 資料請求いただいた物件およびご希望条件に沿った物件のスケジュールなどの最新情報をDM、電子メール、電話などでお知らせするため
  3. モデルルーム来場予約・セミナー来場予約・物件会員登録受付のため
  4. お客さまからのお問い合わせ、ご相談にお答えするため
  5. 顧客動向分析若しくは商品開発等の調査分析およびアンケートをお願いするため
  6. お客さまからご登録いただいた「会員情報誌」「会員宛メールマガジン」のサービスをご提供するため
  7. 会員組織にご登録いただいた方へ、新規物件情報などのDMをお送りするため
  8. 会員組織へご登録いただいた方へアンケートのお願いをするため
  9. 三菱地所グループ各社(三菱地所株式会社と三菱地所株式会社有価証券報告書記載の関係会社)の商品およびサービスの情報提供や提案、紹介等のため
  10. その他、何らかの理由でお客さまに連絡する必要が生じたときのため




  1. 資料請求いただいた物件の事業主・売主、販売会社、媒介会社に提供する場合。なお、お客さまご本人からのお申し出により相手先への提供は停止致します。
  2. お客さまの同意がある場合
  3. 法令等により司法および行政機関より要請された場合
  4. 人の生命、身体または財産の保護のために必要がある場合であって本人の同意を得ることが困難であるとき
  5. 公衆衛生の向上または児童の健全な育成の推進のために特に必要がある場合であって、本人の同意を得ることが困難であるとき
  6. 国の機関若しくは地方公共団体またはその委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合であって、本人の同意を得ることによって当該事務の遂行に支障を及ぼすおそれがあるとき
  1. 上記【1】-1不動産の資料請求でご提供いただいたお客さまに関する個人データについて、共同事業主(当該共同事業主については各物件のホームページ、物件パンフレット等をご確認ください。)が存する物件の不動産取引の場合は、当社と共同事業主・売主、販売会社、媒介会社で、販売代理を受託している場合は、当社と売主、媒介会社では上記【2】の目的の範囲内で共同利用させていただく場合があります。
    • 共同利用する項目:氏名、住所、電話番号、メールアドレス、上記【1】-1の利用目的に必要な個人情報の項目
    • 共同利用する個人データの管理責任者:下記6に記載の総務・CSR推進部長
  2. 上記【1】でご提出いただいたお客さまに関する個人データについては、三菱地所グループ(三菱地所株式会社と三菱地所株式会社有価証券報告書記載の関係会社)で上記【2】の利用目的の達成に必要な範囲で共同利用させていただく場合があります。
    • 共同利用する項目:氏名、住所、電話番号、メールアドレス、上記【2】の利用目的に必要な個人情報の項目
    • 共同利用する個人データの管理責任者:下記6に記載の総務・CSR推進部長
  1. 当社は、概要、下記の通り、取り扱う個人情報の漏洩、滅失又は毀損の防止その他の個人情報の安全管理のために必要かつ適切な措置を講じています。
    • 個人データを取り扱う区域において、従業者の入退室管理及び持ち込む機器等の制限を行うとともに、権限を有しない者による個人データの閲覧を防止する措置を実施
    • 個人データを取り扱う機器、電子媒体及び書類等の盗難又は紛失等を防止するための措置を講じるとともに、事業所内の移動を含め、当該機器、電子媒体等を持ち運ぶ場合、容易に個人データが判明しないよう措置を実施
    • アクセス制御を実施し、担当者及び取り扱う個人情報データベース等の範囲を限定
    • 個人データを取り扱う情報システムを外部からの不正アクセス又は不正ソフトウェアから保護する仕組みを導入
  2. 当社は、当社の従業者に個人情報を取り扱わせるに当たっては、当該個人情報の安全管理が図られるよう、個人情報の取扱いに係る規則や社内記録等を整備し、取扱状況を定期的に点検するとともに、当該従業者に対する定期的な研修等の必要かつ適切な監督を行っています。また、個人情報の漏えい等の発生又は兆候を把握した場合における社内の報告連絡体制を整備しています。
  3. 当社は、個人情報の取扱いの全部又は一部を委託する場合は、委託した個人情報の安全管理が図られるよう、委託先における個人情報の取扱状況の定期的な点検を行う等の必要かつ適切な監督を行っています。




3. SSLの使用について









三菱地所レジデンス株式会社 総務・CSR推進部

住所:〒100-8189 東京都千代田区大手町一丁目9番2号 大手町フィナンシャルシティ グランキューブ
営業時間:AM10:00 ~ PM5:00(土・日・祝日 定休、年末年始休業)




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